Foire aux questions

Q. Combien de temps prend la livraison ? Quand recevrai-je ma commande ?
A. Les délais de livraison varient en fonction de votre emplacement. Veuillez vous référer aux délais de livraison estimés ci-dessous :

Region	Delivery Estimate
United States	8–12 days
Canada	8–12 days
Europe	10–17 days
South-East Asia	10–17 days
All Other Countries	12–20 days

 

Please note que ces délais sont approximatifs et peuvent varier.

Q. Can I track my order after it has been dispatched?
A. Certainly! Once your order is shipped, you’ll receive an email with a tracking number. Please allow 24–48 hours for the tracking details to update.

Q. Can I request a return for my items?
A. Absolutely! We offer an extended 30-day guarantee. If you're not satisfied with your purchase or received a faulty item, please contact our customer support team via email for assistance with the return process.

Q. Which payment methods do you accept?
A. We accept all major credit cards including VISA, Mastercard, Discover, and AMEX. You may also pay securely through PayPal for added convenience.

Q. When will my order be shipped?
A. Orders are processed and shipped within 24–48 hours after payment is verified.

Q. Can I make changes to my order?
A. If you need to modify or cancel your order, please contact us immediately. Once your order is processed by our warehouse, changes may no longer be possible.

Q. Is my personal information kept confidential?
A. Yes, absolutely! We prioritize your privacy and protect your data in accordance with current data protection regulations.

Q. What should I do if I forget my password?
A. If you've forgotten your password, simply visit the login page and click on the "Mot de passe oublié" link. We’ll send you an email with instructions to reset your password.